What To Do When A Solicitor Delivers A Poor Service?

With so many people afraid to make official complaints over poor firms of solicitors, this article examines the straight forward process that may be carried out to seek blameworthiness and complain about your solicitor.

If people are furnished with a poor level of service through their appointed solicitor, they may often feel as though there is very little they can do to address this problem. People tend to feel scared to complain about a solicitor. They will appreciate the fact that solicitors are legal experts and may be anxious that their complaint could backfire on them, in some way.

dont be intimidated by this, you do not have to be, the solicitor has more to loose than you. When all is said and done, firms of solicitors are businesses, just like any other type of service provider. Moreover, they are bound by professional working practices and standards which are enforced through the Law Society. If a solicitor has broken the law or not followed regulations than you really should make an official complaint.

Complaining about a solicitor may come up for a number of things. A lot of the time these will relate to poor levels of service having been received. This would include circumstances such as when a solicitor has failed to communicate with you adequately over your case, for example. It would also extend to a solicitor failing to carry out essential work that was required to progress your case, or even when you believe you have been grossly overcharged through the firm.

Raise the issue with the solicitors them selves in the firest instance if you have not already done so. Set your issue out in a letter to one of the managing partners. They will be obliged to do what they can to resolve your complaint in-house. Once you have done this and are still unhappy you can contact the LCS or legal complaints service. This is a body that comes under the jurisdiction of the Law Society. In many ways, the Legal Complaints Service will act as an arbitrator between yourself and the firm. They can, however, get involved and take a case up and make sure the solicitor takes action to rectify the situation.

Remember thought it is the modern world. Firms of solicitors are obliged to ensure that they are providing their clients with the best level of customer service at all times. With all service providers, particularly professional ones, they must be held accountable for there actions.

If you have had some bad experiences with solicitors in the past and are concerned that most firms are much the same, you should definitely use a solicitors directory which allows people to rate a solicitor and includes up-to-date reviews. Solicitor.info is a great little website that lists solicitors and distinguishes between good and bad ones by customer reviews.